Radian Generation - Transient Cyber Asset Request Customer Guide – Radian MSS-Support

Use this guide to collect the evidence Radian Generation needs to approve your Transient Cyber Asset (TCA) request. Follow the four steps below so your request can be reviewed quickly.

Is this the right guide? This guide is for sites that accept real-time antivirus scanning instead of a full-disk scan. A separate guide covers sites that require a full-disk scan. Contact us if you need it.

On this page

What you'll need
Step 1: Show your operating system is up to date
Step 2: Show your antivirus is current
Step 3: Complete the TCA form
Step 4: Send your evidence
Need help?

What you'll need

A completed TCA form
A screenshot showing your operating system patches are applied
A screenshot showing your antivirus is current, protecting the device, and has found no threats

Every screenshot must show the date and time from the Windows taskbar clock. Some screens only say "Today", so the clock is how we confirm when the screenshot was taken.

Step 1 Show your operating system is up to date

Take a screenshot showing that all applicable operating system patches are installed.

Open Settings > Update & Security > Windows Update.
On Windows 11, open Settings > Windows Update.
Check that all available updates are installed.
Take a screenshot that includes the taskbar clock.

Example Windows Update screenshot for a TCA request, with the taskbar clock visible — Example of an acceptable operating system patch screenshot.

Step 2 Show your antivirus is current and no threats exist

Take one screenshot that proves all three of these:

Requirement	What we need to see
Up-to-date protection	Antivirus software and signatures updated in the last 7 days
Active protection	Real-time protection is on, or a full-disk scan ran in the last 2 days
Clean device	No known threats on the device

How to take the screenshot

Open Settings > Update & Security > Windows Security > Virus & threat protection.
On Windows 11, open Settings > Privacy & security > Windows Security > Virus & threat protection.
Make sure the screen shows Current threats, Virus & threat protection settings and Virus & threat protection updates.
Take a screenshot that includes the taskbar clock.

Most antivirus products report their status to Windows Security, so this one screen works for nearly everyone. If Windows Security doesn't show the full picture, call us. We can usually walk you through getting the evidence from your antivirus app instead.

What each antivirus should show

Antivirus	Current threats	Protection settings	Protection updates
Windows Defender	0 threats	No action needed	Shown on screen
CrowdStrike	No actions needed	No actions needed	No actions needed
ESET	No actions needed	No actions needed	No actions needed
FortiClient	No actions needed	No actions needed	No actions needed
SonicWall	No actions needed	No actions needed	No actions needed
Cylance	Call us before you submit. See the note below.

Using Cylance? Cylance doesn't report full status to Windows Security, and no customer has yet been able to show every required check with it. Call 800-275-5870 before you submit to discuss options. We'll likely need contact details for your IT department.

Example: Windows Defender

Example Windows Security screenshot for Windows Defender showing current threats, protection settings, protection updates and the taskbar clock — Current threats: 0. Protection settings: No action needed. Protection updates and the clock are visible.

Example: CrowdStrike

Example Windows Security screenshot for CrowdStrike showing all three sections and the taskbar clock — All three sections show "No actions needed" and the clock is visible.

Example: ESET

Example Windows Security screenshot for ESET showing all three sections and the taskbar clock — All three sections show "No actions needed" and the clock is visible.

Example: FortiClient

Example Windows Security screenshot for FortiClient showing all three sections and the taskbar clock — All three sections show "No actions needed" and the clock is visible.

Example: SonicWall

Example Windows Security screenshot for SonicWall showing all three sections and the taskbar clock — All three sections show "No actions needed" and the clock is visible.

Step 3 Complete the TCA form

Fill in every blue field on the TCA form. Two fields need extra care:

Field	What to enter
Asset tag	A unique ID for the TCA device. Field personnel use it to confirm the device being connected is the one that was approved, and we use it to track TCA use across sites.
Justification	A short reason for using the TCA, for example "updating inverters" or "collecting files from relays".

Step 4 Send your evidence for review

Email everything below to the inbox for your site's owner or manager, for example radian-greenit@radiangen.com.

The completed TCA form (Step 3)
The operating system patch screenshot (Step 1)
The antivirus status screenshot showing no threats (Step 2)
Any scan results

Need the TCA in less than one hour? Send your evidence first, then call 800-275-5870 and select option 1 to request an expedited review.

Need help?

Missing a green check mark, status unavailable, or something else not quite right? We can often collect the evidence another way.

Phone

800-275-5870

radian-greenit@radiangen.com

Headquarters

Radian Generation
5821 Fairview Road, Suite 201
Charlotte, NC 28209

More about TCA

Proprietary and confidential. This document contains proprietary information prepared by Radian Generation for the exclusive use of the specified customer(s). This document and its contents are the property of Radian Generation. Any review, copying or use of this document by others without a confidentiality agreement in place and the prior written consent of Radian Generation is prohibited.