How to Check the Status of Your Support Ticket – Radian MSS-Support

Introduction

If you have already submitted a request to Mss-support, you can check your ticket status by signing in to the support center with the email address and password linked to your ticket account. From your account, you can review your ticket history, see the current status of each request, and read replies from the support team.

Before you begin

To view your ticket status, make sure you have the following ready:

The email address used to submit the request
The password for your Mss-support support center account
An existing support ticket

How to check your ticket status

Go to the Mss-support support center.
Sign in using the email address and password tied to your ticket account.
Open your ticket history or requests list.
Select the ticket you want to review.
Check the current status and read any replies from the support team.

If you have not submitted a ticket yet

If you do not see a ticket in your account, you may need to submit a new request first. Once your request is created, you can sign in to the support center and track it online.

What ticket statuses may mean

Status	Meaning
Open	Your request has been received and is waiting for review or action.
Pending	The support team is waiting for more information from you or another party.
Solved	The request has been completed or closed by the support team.

Troubleshooting sign-in issues

Make sure you are using the email address associated with the ticket.
Check that your password is correct.
Use the password reset option if you cannot sign in.
If you still cannot access your account, contact Mss-support support for help.

Additional information

For the best experience, keep using the same email address for all updates related to your request. If you need further assistance, submit a new request or contact the Mss-support support team through the support center.