Review draft: This article is part of the Radian Generation IT Support knowledge-base build and should be reviewed before production rollout.
This article helps you collect useful diagnostic context for a PPC or RTAC issue without changing device configuration.
Include
- Site name.
- PPC/RTAC device name or identifier, if known.
- What is not working: communications, telemetry, control, or another function.
- Approximate start time.
- Current visible device/communications status.
- Exact alarms or errors.
- Screenshots or approved log excerpts, if available.
- Any recent approved maintenance or configuration change.
Important
Do not reboot, reprogram, download logic, or change PPC/RTAC settings unless directed by an approved Radian Generation procedure or authorized SME.
If you still need help
Continue with the IT Support request and include the information above. Attach screenshots or logs when they help show the issue.
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