Review draft: This article is part of the Radian Generation IT Support knowledge-base build and should be reviewed before production rollout.
Use this checklist when monitoring remains available but control is unavailable, intermittent, or behaving unexpectedly.
Information to collect
- Site name.
- Affected control point, device, or system, if known.
- Approximate time the issue began.
- Whether telemetry/monitoring is still available.
- Whether the condition affects one device, one function, or the entire site.
- The exact alarm, error, or application message.
- Screenshots showing the condition, if available.
- Any recent approved change or maintenance activity.
Do not make unapproved configuration changes
Do not change SCADA, PLC/RTAC, network, firewall, or device configuration unless you are following an approved procedure.
If you still need help
Continue with the IT Support request and include the information above. Attach screenshots or logs when they help show the issue.
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