Telemetry Loss — What Information to Collect

If a site is experiencing telemetry loss, collect the following information before submitting the IT Support request.

Information to include

• Site name
• Affected device or system, if known
• Approximate time the telemetry loss began
• Whether the loss is partial or site-wide
• Whether control is also affected
• Exact monitoring alert or error message
• Screenshot of the alert or monitoring view, if available
• Any recent known site, device, or network change

Important

Do not change SCADA, PLC/RTAC, firewall, or network configuration unless you are following an approved Radian Generation procedure.

Still need help?

Continue with the IT Support request and attach the information above.