Common Reasons a TCA Request Is Denied

TCA requests can be delayed or denied when required validation information is missing or does not meet the current criteria.

Common issues

• The applicant/user is not clearly identified.
• The required TCA validation form is missing or incomplete.
• Windows/operating-system update evidence is not current.
• The required anti-malware evidence is missing.
• Anti-malware definitions/signatures are not current.
• The required malware scan or protection-status evidence is missing.
• The evidence does not clearly show that no threats were detected.
• Required form fields could not be validated or parsed.

Before resubmitting

Review the denial/request-for-information message, correct the missing item, and attach updated evidence to the request.