Review draft: This article is part of the Radian Generation IT Support knowledge-base build and should be reviewed before production rollout.
Radian Generation uses an access-request workflow for new or reset remote-access/site credentials.
Typical process
- Complete the applicable Remote Access Request Form (RAF) or access-request form.
- Provide the required user, company, site, and access details.
- Submit the request for the applicable review/approval.
- After provisioning, credentials are delivered through the approved secure-delivery method, such as SendSafely.
Include in the ticket
- User's full name and company.
- Site or sites requiring access.
- System/device access required.
- Business reason for access.
- Whether this is a new account, reset, or replacement credential request.
Never place passwords or active credentials directly in the ticket description or Help Center article.
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